Coronavirus (COVID-19) Information
The safety and wellbeing of our travellers and staff is our priority, therefore, effective immediately Nevermind Adventure will suspend all tours until at least 31 August 2020.
Given the unprecedented impact of coronavirus (COVID-19) we have updated our Booking Conditions and suspension policies to adapt to the constantly evolving nature of this pandemic. The most recent update took immediate effect on 15th April.
Updated booking Terms & Conditions
Tours scheduled for departure from 16 March 2020 to 31 August 2020
- If you have booked a tour departing between 16 March 2020 and 31 May 2020 you will receive a credit of 100% of monies paid (excluding issued flights and insurance) to use towards an alternative tour with a departure date before 30 July 2022 (excluding previously issued flights and insurance unless informed otherwise).
Tours departing from 1 September 2020
- At this stage all tours departing from 1 September 2020 will continue as planned. If there are changes, or if your trip is suspended, you will be notified directly by us.
- If you choose to suspend your tour departing after 1 September 2020, you will receive a credit of monies paid (excluding issued flights and insurance) to use towards an alternative tour with a departure date before 30 July 2022.
You do not need to contact us to confirm your credit as it’s been automatically applied to your file.
If you would like to re-book to a new trip, you can do that now or you can hold on to the credit until you’re ready to re-book. The credit can be used on almost all of our trips both domestic and international and it is available for trips departing before 30 July 2022. We want to provide you with as much flexibility as we can, so that you have plenty of time to plan and re-book your next trip.
It is your responsibility to provide accurate and correct names and contact information of all the travelling party as they appear in their valid passport that they will be travelling on, at time of booking. Any changes required due to incorrect names will incur an amendment fee of AUS$75 per change plus any extra fees imposed by airlines, insurance companies, tour operators and the alike, will be passed onto the you, the customer.
A non-refundable booking deposit of $1000.00 per person is payable in order to book on the tour. Your place on the tour is subject to receiving a confirmation email from Nevermind Adventure acknowledging that payment has been received and that there is space available. In the event space is not available for the chosen tour the deposit will be refunded or transferred to another tour.
All tours that are under $3000.00 are to be paid in full at time of booking and are non refundable, unless otherwise agreed to.
On all overseas tours a part payment, prior to the final balance, is payable. The amount payable is $1500.00 per person and is non refundable. The amount is payable 30 days after the initial deposit, or immediately if travelling within 120 days of departure. From time to time additional payments may be necessary (gaining permits, changes in Government and/or ticket taxes, train tickets etc) which will be communicated to you in writing with as much notice as possible.
The final balance is payable at least 90 days prior to departure. Failure to have your trip entirely paid at least 90 days prior to travel may result in additional charges and fees applying or your booking being treated as cancelled with the appropriate cancellation charges applying. Any money you pay to a booking agent / travel agent or fellow passenger shall not be taken as paid to us until we have confirmed funds into our account(s).
If booking is made within 90 days full payment is required at time of booking.
Some promotions, known as a SALE or SPECIAL may require the entire trip to be paid for in its entirety at time of booking. This condition will be expressed as part of the deal along with these terms and conditions. No promotion can be used in combination with any other.
CANCELLATION AND REFUNDS
Any cancellation of a tour must be received in writing and will become effective on the date the notice is received by Nevermind Adventures.
The following cancellation charges apply:
More than 90 days prior to departure:
Loss of deposit and any part payments
90 days and under:
100% cancellation fee
If you are unable to travel on a set date but still intend on travelling with Nevermind inform us immediately and management will review the situation to see if any transfer to another date is possible. This is not guaranteed and the above conditions remain in place, unless other arrangements are agreed to my Nevermind Adventure management.
If you fail to meet at the designated starting point of the tour at the prescribed date and time, Nevermind Adventure will treat your reservation as a no show, with full cancellation charges applying and your spot on the tour released. No refund or alternate date will be provided.
All pricing is in Australian dollars unless otherwise specified. As pricing is based on conversions from foreign currencies so Nevermind Adventure reserves the right to alter the tour price due to foreign currency fluctuations. We also reserve the right to pass on any additional taxes, charges, levies or fees etc that are unforseen new costs at any time, including after your departure.
INCLUDED IN THE PRICE
Packages relate to specific tour dates. Packages will normally include arrival and departure airport transfers that match in with our tour dates, domestic train fares (shared cabins), twin share accommodation, meals (international tours only), recent model motorcycle / vehicle, fuel, support crew and vehicle, local guides, mechanical support, first aid, Global emergency evacuation insurance and pre-arranged entertainment.
NOT INCLUDED IN THE PRICE
Pre or post accommodation, transfers (other than specified transfers) drinks of any sort, lunch and dinner (unless otherwise stated), snacks, entry fees, monument fees, camera fees, optional sightseeing, laundry, taxis, rickshaws, travel insurance, tips and gratuities, inoculations, passports and visas, items of a personal nature, ride gear or helmet.
You are ultimately responsible to be in possession of all valid and required documents to undertake this tour. This relates to, but not limited to, passports (which require 6 months validity form your return date), visas, inoculations, medical advice, travel ticket, licences etc. We highly recommend that you consult a travel medical practitioner for appropriate medical advice for travelling on this trip.
It is also your responsibility to be aware of travel conditions in the country(ies) this tour travels to. You can do this by visiting the Australian Governments Smart traveller website www.smarttraveller.gov.au and the respective countries consulate sites.
Motorcycle riders/Drivers are responsible for obtaining and holding a relevant licence to ride a 500cc motorcycle within their own country of residence and to obtain an International drivers licence for those countries that require it. Please note that some countries do not recognise Australian and/or International drivers licence. For all international trips Nevermind will ensure adequate medical evacuation cover is in place. For more information please contact our office.
CHANGES OF ITINERARY
As we are only an facilitator of travel arrangements for airlines, hotels, tour operators and other Service providers your booking may be required to be changed or cancelled due to circumstances outside our control such as, but not limited to, if a hotel or airline overbook (standard practice) or an airline reschedules its time and/or days of operation. At time of booking listed hotels may not be available therefore a best alternative will be substituted. Nevermind Adventure will endeavour to adhere to the promoted itinerary however, due to the nature of our tours (predominantly motorcycle tours & adventure) itineraries may, and can, change at anytime, even during the tour. We reserve the right to amend, delete sections or even cancel your booking at any time.
The Tour leader has the authority to alter the tour as deemed necessary in order to operate the tour in a safe manner. The tour leader has the authority to declare a participant to be unsafe or unfit to ride with his/her word being final.
All accommodation is provided on a twin share basis (two single beds and sharing room with same gender) unless a single supplement has been paid. There are some instances where single accommodation is not possible such as train travel, cruises and guest houses etc which will require you to share a room, cabin etc. The advertised single supplement rate has taken these allowances into consideration therefore there is no reduction in the single supplement price. If you choose the twin share option and a share cannot be found a single room will be provided without additional charge.
As tours are adventurous in nature, accommodation is of the basic clean and comfortable range (eg normally 2-3 star or above). All accommodation will be clean and comfortable to the best of our ability and knowledge. However, as these are provided by a third party, sometimes remote areas, we cannot guarantee quality at all times. Properties, in general, will have hot showers, air conditioned, bedding, towels, and western toilets and toilet paper.
Adventure travel to destinations like India, Nepal and Vietnam (but not limited to) is inherently dangerous even more so when partaking in a motorcycle tour. You and your travelling party unreservedly acknowledge the risks involved (which may include death) and acknowledge fully that Nevermind Adventure will not be liable directly or indirectly for any direct or indirect loss, financial loss, consequential loss, loss of enjoyment, opportunity cost, pain and suffering, damage, injury, accident delay or delay resulting from participating in one or more Nevermind Adventure tours.
Our tour leaders are first aid trained and carry emergency first aid kits, which can be used in non-critical situations eg: minor cuts abrasions etc. In serious situations eg: requiring medical attention, your travel insurance medical assistance will be engaged unless you insist on making your own arrangements at your own expense. If medical evacuation is required from a remote area Nevermind Adventure will engage our medical evacuation partners.
Due to the many of the areas that our tours travel to communication, whether that be Internet, mobile or land line, can be unreliable therefore Nevermind Adventure takes no responsibility for the lack of communication. It is illegal to possess or travel with a satellite phone within India. Our tour leader has a local SIM phone as well as an Australian SIM phone for emergency contact use.
It is a condition of the reservation that adequate comprehensive travel insurance has been taken out which covers such things as cancellation, medical emergency and loss of luggage. Insurance should be taken out at time of paying your deposit. We can assist with travel insurance – just click here. If you take out your own travel insurance policy you are required to provide the insurance company name and policy number to us as soon as you have taken the policy out.
Due to the primary nature of the tours being riding motorcycles it is important to be aware all travel insurances to the best of our knowledge will not provide personal liability or third-party property damage whilst in charge of a motorised vehicle which includes motorcycles. You will be personally responsible for all damage and injury caused by you and the vehicle you were in control of and that you indemnify Nevermind Adventure from any liability directly or indirectly relating or arising from said damage or injury.
Nevermind Adventure shall not be liable for any acts, omissions or defaults whether negligent or otherwise, of any service providers. Nevermind Adventure shall not be liable for any injury, illness, death, loss, damage, expense, delay or inconvenience resulting directly or indirectly from circumstances outside Nevermind Adventure control.
Nevermind Adventure to the best of its knowledge provides information regarding services and products that is supplied to us from various sources such as the airline or accommodation provider. Due to the changing nature of services and facilities, Nevermind Adventure shall not be liable for any errors or omissions caused by the service provider.